If you are considering hiring a new employee, you might want to consider a virtual receptionist. Remote receptionists (or virtual receptionist assistants) are exactly like your in-house receptionist, except they work remotely from your office or home. They handle incoming messages; take calls, transfer calls, and much more! The main difference is that a virtual receptionist doesn’t have an actual desk to sit at and answer your calls.
Virtual receptionist or assistants work by setting appointments for you and sending you email or text messages when it is time to set up a call. They are also responsible for answering any calls or questions that you may have concerning the whereabouts of your clients. In some instances, virtual receptionists or assistants are also responsible for scheduling appointments for your patients. Because they only have to do a few simple tasks compared to an in-house assistant, virtual receptionists can often save the company a lot of money and time.
One of the main advantages of hiring a virtual receptionist is that it saves you valuable time. It is not uncommon for busy offices to hire multiple part-time employees for the sake of keeping one consistent receptionist on the phone. However, if you have to deal with hundreds or even thousands of calls each week, this can be an impossible task. With a VR, you will only need to hire one person to take care of all your calls. This means one less thing for you to have to worry about!
Another great benefit to using VR is that you can schedule appointments for your virtual receptionist from anywhere in the world. If you are traveling overseas for business, you can set appointments for your VR according to your client’s location. You will always know when your client has an appointment, even if they aren’t in the office at the time. This adds a layer of client service for the virtual receptionist and makes them feel as though their call is important and valued. Your customer service representative doesn’t have to worry about handling busy calls on a daily basis, which is very important for any business.